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Terms and Conditions
Welcome to Ishaa Tours and Travels in Madurai. These Terms & Conditions explain the rules and guidelines for using our website, booking tour packages, and using our travel and transportation services. By enquiring about, booking, or using our services, you agree to the terms outlined below.
Please read these terms carefully before confirming your tour.
The Ishaa Tours and Travels in Madurai (‘the Company, ‘we’, ‘us’ and ‘our’) accepts bookings subject to the following conditions. We wanted to inform that these conditions will be applicable only for tour arrangements booked by the clients with the company.
1. About Our Services
Ishaa Tours and Travels in Madurai provides tours and travels services, including:
- South India tour packages
- Tamil Nadu, Kerala, Karnataka, Andhra Pradesh, and Pondicherry tours
- Pilgrimage and temple tour packages
- Family, group, and customized tours
- Sightseeing and local transportation
- Vehicle rental with driver, subject to availability
- Airport, railway station, and bus stand pickup and drop-off services, where offered.
The exact services included in each booking will be specified in the itinerary, quotation, or booking confirmation.
2. Tour Package Inclusions and Exclusions
Each tour package has specific inclusions and exclusions. Customers should review the package details and quotation carefully before making a booking.
Unless specifically mentioned in writing, tour packages do not include:
- Accommodation or hotel room bookings
- Meals, snacks, and beverages
- Entry tickets to tourist attractions, monuments, museums, and other sightseeing locations
- Temple special darshan tickets, pooja charges, or religious service fees
- Boat rides, safari tickets, adventure activities, and other optional experiences
- Parking fees, toll charges, permits, and other applicable travel expenses, unless stated in the quotation
- Personal expenses, shopping, tips, and other services not listed as included
Important: Accommodation is not included in our tour packages. Customers are responsible for arranging their own accommodation unless a separate written agreement explicitly states otherwise.
Any service not specifically listed as included in the confirmed quotation will be treated as excluded.
3. Booking and Confirmation
Customers may enquire about tour packages through our website, telephone, email, messaging services, or other available communication channels.
A booking will be considered confirmed only after:
- The itinerary and travel arrangements have been agreed upon.
- The applicable price and payment terms have been communicated.
- The required advance payment or full payment has been received, as applicable.
- Written confirmation has been provided by our company.
An enquiry or quotation alone does not guarantee vehicle availability or confirm a reservation.
Customers should verify the travel dates, pickup location, drop-off location, number of passengers, vehicle category, sightseeing plan, and agreed services before confirming their booking.
4. Tour Pricing and Payments
Tour prices depend on the destination, travel dates, trip duration, vehicle type, passenger count, route, and services requested.
- Prices will be communicated through the applicable quotation or booking confirmation.
- An advance payment may be required to confirm a booking.
- The balance payment must be made according to the agreed payment schedule.
- All payments must be made only to the company account. Do not make any payment to the driver under any circumstances.
- Payment confirmation (screenshot/receipt) should be shared with our team for records.
- Additional services or itinerary changes may result in extra charges.
- Any applicable tolls, parking fees, permits, taxes, or other expenses will be handled according to the confirmed quotation.
- Prices may change before booking confirmation due to fuel costs, government charges, availability, or other relevant factors.
- Kilometer calculation is done on a "Shed to Shed" basis (garage to garage) — starting from where the vehicle originates and ending at the same location after the trip.
- If the final drop is in another city, the kilometer calculation will still be based on Shed to Shed / return basis as per company policy.
No additional charge should be assumed to be included unless it is stated in the confirmed quotation or subsequently agreed upon.
5. Cancellation Policy
Customers who wish to cancel a booking should notify us as early as possible through our official communication channels.
The cancellation charges, refund eligibility, and refund timeline will depend on the booking terms communicated and accepted at the time of confirmation.
- Advance payments may be subject to cancellation charges where applicable.
- Non-refundable third-party payments or expenses already incurred may be deducted where lawfully applicable and disclosed.
- Cancellation requests will be processed after the booking details and applicable charges have been reviewed.
- Refunds, where due, will be made through an agreed payment method within the communicated timeframe.
Customers should request the applicable cancellation and refund policy before paying the advance amount.
6. Changes to Bookings and Itineraries
Customers may request changes to travel dates, pickup or drop-off locations, sightseeing stops, passenger numbers, or vehicle categories.
All changes are subject to availability and confirmation by our company. Additional charges may apply.Changes requested shortly before departure may not be possible.
If a requested change cannot be accommodated, the original confirmed booking terms or the applicable cancellation policy will apply.
7. Vehicle and Transportation Services
Vehicle services are provided according to the vehicle category and arrangements confirmed at the time of booking.
- The assigned vehicle will depend on availability and the agreed category.
- Customers must provide accurate passenger numbers and luggage requirements.
- Passengers must follow applicable traffic laws and safety instructions.
- Smoking, illegal activities, and conduct that may damage the vehicle are prohibited.
- A/C will not be operated in hill station areas such as Kodaikanal, Munnar, Ooty, etc., as per local regulations and to maintain vehicle safety on mountain roads.
- Passengers are responsible for personal belongings carried in the vehicle.
- Vehicle use is limited to the agreed route, duration, and purpose unless changes are approved.
- Additional kilometres, extra hours, route diversions, or extended waiting time may incur additional charges according to the agreed terms.
If the originally confirmed vehicle becomes unavailable due to unforeseen circumstances, we will make reasonable efforts to arrange a suitable alternative. Any material change in vehicle category or price will be communicated to the customer.
8. Pickup, Drop-Off, and Reporting Time
Customers must provide accurate pickup and drop-off details and be ready at the agreed time.
Delays caused by customers, traffic, road closures, weather, public events, or other circumstances beyond our reasonable control may affect the itinerary.
Customers should inform us promptly if they expect to be late. Waiting-time charges or itinerary adjustments may apply where these were communicated or agreed upon.
We are not responsible for missed flights, trains, buses, darshan slots, or third-party reservations resulting from delays beyond our reasonable control. This clause does not exclude any liability that cannot legally be excluded.
9. Sightseeing and Temple Visits
Sightseeing locations and temple visits are planned according to the confirmed itinerary, opening hours, local rules, and practical travel conditions.
- Entry tickets, special darshan, pooja, guide fees, and other charges are excluded unless specifically included.
- Temple entry and darshan are subject to the rules of the relevant temple authority.
- During festivals, public holidays, and peak travel periods, waiting times may increase.
- Some attractions may be closed or inaccessible due to maintenance, weather, security restrictions, or local administration decisions.
- Customers must follow dress codes, photography restrictions, queue systems, and other instructions issued by the relevant authorities.
We cannot guarantee entry, special darshan availability, or access to every attraction listed in an itinerary when such access depends on third parties or circumstances outside our control.
10. Customer Responsibilities
Customers agree to:
- Provide accurate booking and contact information.
- Carry valid identification and any required travel documents.
- Follow applicable laws and local regulations.
- Respect local customs, religious places, cultural sites, and other travellers.
-Take reasonable care of the vehicle and its facilities.
-Pay agreed charges and any approved additional expenses.
- Inform us in advance of relevant mobility needs or special travel requirements.
- Supervise children and take responsibility for their safety.
Customers may be held responsible for damage caused by their intentional misconduct or negligence, subject to applicable law.
11. Health, Safety, and Personal Belongings
Customers are responsible for assessing their personal fitness for planned travel and activities and for carrying necessary medication and personal essentials.
Please take care of cash, jewellery, electronic devices, luggage, and other personal belongings throughout the trip.
We will take reasonable care in providing the services agreed upon. However, we cannot guarantee the security of personal belongings or accept responsibility for loss or damage except where liability is established under applicable law.
Customers should promptly report lost items or safety concerns to our representative.
12. Delays, Weather, and Unforeseen Circumstances
Tour arrangements may be affected by heavy rain, floods, landslides, roadblocks, traffic congestion, strikes, public restrictions, natural disasters, government orders, or other events beyond reasonable control.
Where possible, we will inform customers and discuss suitable alternatives, such as changing the route, adjusting sightseeing stops, or rescheduling affected services.
Any additional expenses, refunds, or changes will be handled according to the confirmed booking terms and applicable law. We do not guarantee that every planned destination or activity can be completed under all circumstances.
13. Third-Party Services
Some services may depend on third-party providers, including attraction operators, transport facilities, guides, boat operators, and ticketing authorities.
Such services are subject to the relevant provider's rules, availability, and conditions. Where our company acts as an intermediary, our responsibility will be determined by the role we agreed to perform and applicable law.
We will make reasonable efforts to assist customers with service-related issues but cannot guarantee the performance or availability of services controlled by independent third parties.
14. Children and Group Travel
Parents or guardians are responsible for children travelling with them. Group organisers are responsible for communicating relevant arrangements and ensuring that participants understand the agreed itinerary and booking conditions.
Changes in group size may affect vehicle requirements and pricing. Any revised arrangements will be communicated before implementation wherever reasonably practicable.
15. Website Information and Accuracy
We make reasonable efforts to keep the information on our website accurate and up to date. However, package descriptions, images, sample itineraries, distances, travel times, and sightseeing suggestions are provided for general guidance.
Actual travel times and sightseeing schedules may vary according to road conditions, traffic, weather, local restrictions, and other factors.
A website description does not override the specific inclusions, exclusions, prices, and arrangements stated in the confirmed quotation or booking confirmation.
16. Limitation of Liability
To the extent permitted by applicable law, our responsibility is limited to the services we have agreed to provide and the obligations imposed on us by law.
We are not responsible for losses caused solely by events beyond our reasonable control or by independent third parties, except where applicable law provides otherwise.
Nothing in these Terms & Conditions excludes or limits liability for fraud, wilful misconduct, negligence, or any other liability that cannot lawfully be excluded or limited.
Customers should contact us promptly if a service does not match the confirmed booking so that we have a reasonable opportunity to investigate and address the concern.
17. Privacy and Customer Information
We may collect and use customer information such as names, contact details, travel dates, pickup locations, and booking requirements to respond to enquiries and arrange services.
Customer information will be handled in accordance with our Privacy Policy and applicable data protection laws. We will not use customer information for unrelated purposes except where permitted by law or with appropriate consent.
18. Complaints and Customer Support
If you have a concern about a booking or service, please contact us using the contact details provided on our website or booking confirmation.
Please include your booking reference, travel date, and a description of the issue. We will make reasonable efforts to review and resolve complaints fairly.
Where possible, concerns should be raised during the trip so that we can try to address them promptly.
19. Intellectual Property
Website text, logos, photographs, graphics, and other materials may be protected by intellectual property laws. They may not be copied, reproduced, distributed, or used commercially without the required permission, except where permitted by law.
20. Governing Law and Dispute Resolution
These Terms & Conditions are subject to the laws applicable in India. Any dispute will be handled by the competent courts or authorities with jurisdiction under applicable law.
Customers are encouraged to contact us first to seek an amicable resolution.
21. Updates to These Terms
We may update these Terms & Conditions when our services, business practices, or legal requirements change. The latest version will be published on this page with the updated date.
The terms applicable to a confirmed booking will also be subject to the booking confirmation and any mandatory legal requirements.
22. Contact Us
For questions about these Terms & Conditions, tour packages, vehicle bookings, payments, or cancellations, please contact us using the details below.
Company Name: Ishaa Tours and Travels in Madurai
Address: Madurai
Phone / WhatsApp: +91 90036 81270
Email: ishaatourstravels@gmail.com
Website: https://ishaatoursandtravels.com/
Thank you for choosing Ishaa Tours and Travels
We look forward to helping you plan a comfortable and memorable journey.